Frequently Asked Questions
Questions about orders
Can I cancel or change my order?
Yes you can cancel or amend your order, but you need to contact us urgently at email@example.com as once the order is processed it is dispatched on the next available cycle.
What if part of my order is wrong or missing?
Occasionally incorrect orders are shipped. If this happens please notify us as soon as possible. We will resend the correct order immediately and cover all associated costs. We reserve the right to request incorrect orders to be returned to Go Good at our expense.
Depending on your order size we may have shipped the order in different parcels. Please allow at least one day before contacting us as often separate packages can arrive at different times – especially if products are on backorder.
The packing note will tell you which items are shipped in each parcel. If an item is missing please contact us at firstname.lastname@example.org and we will resolve the problem as soon as possible.
Can I have my parcel redirected?
In cases where you would like to change the delivery address please notify us as soon as possible as once the item has been dispatched this is not possible.
In some cases you may be able to contact the courier company directly and amend the address.
Can I use more than one discount code?
Only one discount code can be applied to an order at any time. Discount codes cannot be used in conjunction with any other offers including sale items and reduced stock.
Is GST included in the purchase price?
Yes all order totals are a GST/VAT inclusive amount. All order invoice amounts will appear in this format:
1. Product total
2. Shipping and handling total
3. GST total
4. Order Total – amount you will be charged, total of 1, 2 and 3 above.
Questions about payments
How can payment be made?
We accept the following forms of payment:
1. Credit Card Visa / Mastercard
2. Paypal – email@example.com
3. Direct Bank Deposit
4. Direct Bank Transfer
Please note for all direct bank transfers and deposits please state your order number and name as a reference. Our bank details are:
Bank: ASB Bank
Account Name: Go Good Limited
Account Number: 12 3139 0089971 00
Why am I experiencing issues with credit payment?
1. Check the card details have been entered correctly, including the expiry date.
2. Make sure you enter the security code correctly – that’s the three-digit number on the back of your card.
3. Your card issuer may have declined the payment – as they don’t tell us the reason for this, it’s best to check with them.
If you’ve tried all of the above, try paying with another card otherwise contact us directly at firstname.lastname@example.org
Sometimes technical problems are experienced on our end.
When will I be charged?
Credit card and Paypal payments will be charged at the time the transaction is completed. All pre-orders or back-orders will be charged at the time the order is placed. Orders are then shipped once the product becomes available.
Questions about shipping and returns
What are your shipping rates?
For all questions regarding shipping, please refer to our shipping page.
How can I return something to you?
To organise replacement or return your product please contact us directly at email@example.com.
We are available 7 days per week. You should expect to receive a same day response.
We will lodge a freight forward and advise what to do with the item. Once returned goods are received and inspected by Go Good a refund will be issued or a replacement product dispatched.
What is your returns policy?
Please inspect the goods carefully before signing and accepting. If the goods arrive in a damaged state contact us immediately. We do not issue returns or refunds if a customer “changes their mind”.
Any opened product will not be refunded unless there is an issue with product quality. If this is the case then a replacement product will be shipped free of charge.
Occasionally incorrect orders are shipped. If this happens please notify us within 7 days of receipt. We will resend the correct order immediately and cover all associated costs.
We reserve the right to request incorrect or defective orders to be returned to Go Good at our expense and may ask for photo evidence via email for proof that the item is either damaged or defective as a condition of refund.
For any other questions or queries contact us directly at firstname.lastname@example.org
Questions about protein powder during pregnancy / breastfeeding
Can I take Go Good products during pregnancy?
Our protein powders and smoothie boosters are manufactured to the highest standards using only the cleanest, healthiest ingredients. While our products are generally safe to use during pregnancy it is recommended users consult with health professionals. We are 100% transparent about what goes into our products. A copy of any of our products nutritional panel should be sufficient to validate a second professional opinion.
Can I take Go Good products while breastfeeding?
Our protein powders and smoothie boosters are manufactured to the highest standards using only the cleanest, healthiest ingredients. While protein powder makes up a substantial portion of most infant formulas and is a staple source of a child’s nutrition following birth it is recommended users always consult with health professionals. We are 100% transparent about what goes into our products. A copy of any of our products nutritional panel should be sufficient to validate a second professional opinion.
Questions related to health / diet
Are Go Good products suitable for vegans & vegetarians?
Our complete range is suitable for lactose vegetarians to consume. Our plant range is vegan-friendly and great for those who have allergies. All smoothie boosters are vegan-friendly.
Are Go Good products gluten-free?
Our complete range of Go Good protein powders and smoothie boosters are gluten-free.
Do Go Good products contain banned substances? Are they drug-free sport approved?
Go Good doesn’t contain any banned substances and our manufacturer neither handles or manufactures any products contained on the WADA banned substance list.
Are Go Good protein powders low FODMAP?
Our protein powders are low FODMAP.
Whey protein isolate is low FODMAP.
Whey protein concentrate (high grade) is low FODMAP.
Pea protein is low FODMAP.
The flavours and sweeteners we use are low FODMAP. Our protein powders are a mixture of ingredients and when mixed with water are low FODMAP.
Can children use Go Good products?
Go Good products are safe for all children to use as part of a balanced, varied diet. Smoothies do a great job of masking the taste of healthy, leafy greens and encourage children to consume them.
Is Go Good protein powder ok for diabetics?
Though we have not tested our protein powders effect on blood sugar, high protein foods/products are not known to cause spikes in blood sugar. In fact, people with diabetes are encouraged to consume protein with every meal, because protein helps to offset any blood sugar spikes caused by the sugar & carb content in the meal. Some of our flavoured products DO contain minimal amounts of a sweetener derived from thaumatin, a natural fruit protein. If you or the person with diabetes is very sensitive to “sweets”–we would recommend using the “original” (unflavoured) versions of whey protein which contains no sweetener whatsoever.
Is Go Good protein powder Paleo?
Although it doesn’t typically fall into the guidelines of being paleo friendly as it is a processed food source and derived from dairy it is a very grey area.
Yes, whey protein is derived from dairy, however, Go Good whey proteins are such high quality that most of the allergens and irritants like lactose are filtered out – especially in our isolate range.
Yes, peas are legumes and not considered paleo friendly, however, there is much debate over their nutritional properties when compared to other legumes with most experts considering that they are better than most others.
We look at the protein powder vs. paleo debate in this way. If the paleo diet is the consumption of quality, nutritional, unprocessed food sources then our products cannot be better aligned with this notion. We think that the main reason people who follow the paleo diet shy away from using protein powders (for good concern) is the fact that with most protein powders you are consuming many unwanted and unknown artificial and processed ingredients that are blended with the protein.
Go Good products use only organic and natural ingredients so we eliminate that issue. Now it comes down to a convenience factor – which is one of the main reasons protein powders are such great supplements. As long as you are willing to personally trade off convenience for the consumption of whole foods then we would endorse using an organic, natural protein powder. The paleo diet is very popular in the CrossFit industry which is a highly intensive workout regime placing a huge physical demand on the body. As protein is such an effective post-workout nutritional source we find that in most cases many people are willing to trade accessibility to whole foods post workout for a convenient high-quality protein source.
Is Go Good protein powder Ketogenic, ‘Keto’ Friendly?
Yes, all of our protein powders are ketogenic diet friendly. Just make sure that their consumption fits within your daily keto macro limits.